Director of Operations

Job Description

Job titleDirector of Operations
Reports toChief Executive
Normal place of
nurtureuk head office in London
Job purpose

Overview: The post holder is responsible for effectively managing the ongoing operational functions of the charity, to lead and line-manage charity’s consultancy and training teams ensuring the continuing high quality and standards of our services.

Objective 1: To contribute, as a member of the senior leadership team, to the overall leadership and management of nurtureuk
throughout the UK

Objective 2: To lead, manage, and develop nurtureuk practice andservices throughout the UK

Objective 3: To be responsible for delivering nurtureuk’s commercial activity, consultancy services, training, publications and resources throughout the UK

Objective 4: To provide an organisational structure of the department that supports growth and proves the best use of current and future resources starting in 2019-2020

Objective 5: Implement nurtureuk‘s Theory of Change and report regularly on this progress
Hours per week37.5
Status Permanent
DBS requirement Enhanced

Duties and responsibilities:

  • Oversee all operational and digital delivery functions of the charity
  • Assist senior management in setting goals that promote organisational growth
  • Prepare the department’s budgets, schedules, and other organisational reports as needed or requested by the Chief Executive
  • Implement nurtureuk’s Theory of Change as developed and required in collaboration with other directors and/or departments
  • To hold, manage and be responsible for budgets, approving and authorising expenditure in accordance with budgetary constraints and delegated authority
  • Develop plans to increase efficiency, manage costs and ensure appropriate implementation
  • Provide advice and guidance to other employees
  • Oversee daily activity of the team and manage team workloads in order to meet goals and deadlines, provide effective and inspiring leadership
  • Improve existing systems and policies
  • Ensure customer requirements are met in a timely manner
  • Promote and enforces safety in the workplace
  • Manage stock and inventory
  • Work closely with other departments to promote efficient organisational optimisation
  • Identify improvement areas, plan and implement systems to boost our charitable effectiveness
  • Manage internal and external service suppliers
  • Develop and formulate strategic and operational plans designed to meet organisational goals and implement them

It is the nature of nurtureuk’s work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way when the occasion arises and undertake tasks that are not specifically covered in their job description.

All employees are expected to comply with nurtureuk’s terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc and relevant external regulations.

Person specifications:

Key skills and abilities:

  • Understanding of organisational development and experience of managing, developing and motivating staff in a changing environment at a senior level in an organisation.
  • Excellent communication and networking skills, both verbal and written, with the team and external service suppliers
  • Adaptable to change and proactive with the ability to encourage a culture of openness and honesty within initiatives and good transition management
  • Strong problem-solving skills
  • Exceptional organisation and planning skills
  • Strong decision making with a drive to achieve results
  • Ability to analyse complex problems, interpret operational needs, and develop integrated, creative solutions
  • Sound people and conflict management skills with the ability to still work as a team
  • Strong ability to effectively manage a large, diverse team of managerial/supervisory level, be professional, and support both office and home-based staff
  • Excellent computer skills and data driven
  • Excellent knowledge and understanding of organisation structure, workflow, and operating procedures
  • Strong ability to lead by example, inspire credibility and confidence, including ability to model desirable behaviours and encourage similar behaviour in others
  • Ability to delegate tasks, and offer assistance as appropriate
  • Ability to prepare and maintain schedules for activities and initiatives, taking account of dependencies, risks and resource requirements
  • Good knowledge and understanding of preparing work collaboratively in creating and monitoring budgets
  • Ability to prioritise and manage a varied and demanding workload, meet deadlines and work in an organised and systematic way.

Special requirements considering the nature of the role:

  • Willingness to be flexible in response to the reasonable needs of the organisation and to taking on appropriate new responsibilities.
  • Prepared to travel occasionally as required, mainly in the UK, with occasional overnight stays.

Desirable (if any):

  • Degree in Operations Management or Business Administration
  • Leadership/management qualification
  • Prior experience as a director of operations or manager of multi-disciplinary team(s)

Other requirements:

  • Passionate about access to education for all, determined to provide our stakeholders with exceptional service
  • Contribute to a nurturing work environment while going the ‘extra mile’ to deliver
  • Committed to quality and service
  • Take responsibility for their own performance and development
  • Personal commitment to the nurturing principles of nurtureuk and the value of education in changing the lives and opportunities of children and young people
  • Committed to the values that underpin and inform the work of nurtureuk
  • Commitment to support, learning, feedback and development for staff and personally

Direct reports:

  • Operations Manager
  • Head of Consultancy
  • Head of Quality & Standards
  • National Training Development and Innovation Officer
  • Two Training Officers
  • National Training Officer for Scotland

Additional Information

Pay and conditions of service

Salary£50,000 per year
Annual leave25 Days, Bank holidays plus one extra annual
leave day per year of service
Probationary periodSix calendar months
Notice periodThree months. One week during probationary
PensionEmployee’s contribution 3%, employer
contribution 5% of gross annual salary
Approved by:CEO
Date approved:March 2019
Reviewed:March 2019